We're going to have a slight blip in uptime tonight at 10pm EST. This is due to a switch replacment due to last weekends flooding.

Update: New switch is in place and everything seems to be working well.

I've uploaded some of the photo's of the power room flooding.

http://dev.blog.serverspy.net/blog/Photos/PowerRoom

To think we were only down for 6 hours! Needless to say, although we have great redundancy in terms of servers etc, we still only host at one location. We're looking into developing a backup cluster of servers in London, UK, to try and avoid a similar problem in future.

Update: We should now appear fully up and all services should be running at full speed.

Our apologies for today's downtime.

We've been informed by our colocation provider that their power room has been flooded by 20feet of water! This has caused the whole building and infact that grid of the city to be without power now for several hours.

The backup generators did activate but due to the flooding of the primary power room, there were obvious problems in relaying the power. The fire department have worked hard to find and fix the cause of the water and the power company (after having to get a BOAT in the building) managed to switch off and relay the primary power distrobution system to allow the generator to work.

Staff are now on hand cutting live wires and relaying the generator power through the servers and we hope to be back up as soon as humanly possible!

I'll post pictures of the damage as soon as i get them.

I appreciate your patience during this issue.

If you created a flashy monitor in the past week, you may notice that your flashy monitor skin is no longer working, or indeed you may have problems with your monitor loading.  If this is happening to you, please recreate your monitor again and this will resolve the issue.

This should only affect people who have created a monitor in the past week.  If you continue to have problems after you recreate your monitor, please contact us via the helpdesk to help you.  Our apologies for any inconvenience caused!

Thank you to everyone who took part in the BF 2142 Beta Key competition. We'd have loved to give everyone a key, but we only had 9! The winners are:

Jordan Cox, US
Eric Brady, UK
Todd Norris, US
Gregory Hale, US
Lewis Baxter, US
Doug Mather, US
Christopher Xiao, Canada
Josh Sznaps, US
Rivr Styx, US

Congratulations! You'll all be receiving an email with your beta testing instructions - if you don't hear from us today, please contact us via the helpdesk!

We have update the Unreal Tournament 2004 protocol this week, meaning that you may need to change the query port on your server monitor to make it work.  If your query port was 7787, you should now change it to 7778. 

If your game port is anything other than 7777, just add 1 to your game port number to obtain the likely query port number.  For example, if you UT 2004 game port number is 6565, add 1 and get 6566 - this would now be your query port. 

If this doesn't work for you, feel free to contact us on Live Support or email support (both available via the Help Desk link) to get some help.

We have fixed a bug that was causing some scores in AA to show as a negative number. 

Player ranks show the past 7 days of activity, so it may take up to a week before you no longer see negative scores in the player ranks tables, but all scores in the live server monitors should now show correctly.

We will be offering 9 lucky Exclusive Subscribers a free beta key to the new Battlefield 2142 game.  To enter the prize draw, go to our competition page and register your entry. 

Not an Exclusive Subscriber yet?  Don’t worry!  Sign up today and you can still enter.  The draw takes place on Saturday 9th September, so all entries must be received by midnight on Friday 8th September.  Rumours are that the beta testing will end before October, so you'll want to be planning some intensive 2142 gaming!

A huge thanks to Hypernia for passing on these beta keys!  Hypernia will be offering fantastic deals on Battlefield 2142 ranked servers when 2142 is released, so head there first to grab your server.

Get your FREE Player Monitor!

This is a new tool for both gamers and webmasters.  Following on from the phenomenal success of our Player Stats, you can now get a Player Handy Monitor!  Stick this on your website or in a forum post so that your friends can see if you’re gaming, what server you’re in, together with some of your vital gaming stats.

To get your player monitor, just go to our Player Stats and look up your name – then copy the monitor code on the page!  Remember, this doesn’t work so well if your player name is not unique, so it pays to be creative J

This is a brand new service, so please remember it’s in beta!