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Catastrophic Database Failure

by Pierre on Sun 14 Oct 2007 02:39 PM PDT | Permanent Link | Cosmos

Yes, it's a bad as it sounds! Luckily, we have multiple database servers and take regular backups, but unfortunately this still resulted in us losing 2 weeks of data... read on to see how this affects you.

Been a subscriber since 2003 and made no changes in the past 2 weeks? Congratulations, no need to worry :)

Registered to the site in the past 2 weeks? Sorry, you'll need to re-register to the site

Upgraded your account in the past week? Please contact us via the Helpdesk with your Paypal email address, and we will upgrade your account to a complimentary subscription. That's right - you won't need to pay us again for your Exclusive account! (it's our way of saying sorry!) Remember to cancel your Paypal payments.

Registered AND upgraded to an Exclusive account in the past 2 weeks? Please re-register as above, and then contact us with your payment email address so that we can cross-reference your payments and upgrade your account to a complimentary subscription.

Made or edited any monitors in the past 2 weeks? I am sorry, you'll need to go and recreate/re-edit those monitors. Our apologies!!

Please contact us via the Helpdesk if you have any concerns. Happy gaming!

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